HELP CENTER

If my CoreESIM data service is interrupted in Indonesia, how can I contact support?

Updated April 22, 2026

Should your CoreESIM data service encounter an interruption in Indonesia, connect to a readily available Wi-Fi network, such as those found in hotels or cafes in urban centers like Jakarta or Surabaya. Once connected, access our 24/7 technical support via the CoreESIM portal or through our dedicated messaging channels. Our support team is equipped to diagnose and resolve connectivity issues, often requiring specific device details or APN configurations to restore service efficiently.

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